Ottawa Bluesfest

POSITION: BA4 – Customer Relations and Ticketing Assistant

POSITION: Customer Relations and Ticketing Assistant


START DATE: February 11, 2019 END DATE: August 9, 2018

JOB SUMMARY: Responsible for assisting in festival ticketing, customer service, and office administration.

REPORTING RELATIONSHIP: Reports to and works directly under the supervision of the Ticketing and Administration Manager.


Customer Service:

• Be the first point of contact for visitors and deliveries. Become knowledgeable about festival staff, departments, procedures, and policies.
• Answer phone calls relating to general inquiries about the festival and redirect/escalate to other staff when applicable.
• Consistently provide informed, empathetic service to patrons via walk-in, phone, email, or other forms of contact.
• Assist with monitoring email/social media relating to general inquiries about the festival and answer/redirect to other staff when applicable.
* Create and upload posts on social media channels, speaking as the festival.
• Onsite: guide volunteer team members in answering calls and resolve/escalate issues when appropriate.
• Post-festival: assist with creating reports from data gathered during the season.

Ticket Sales:

• Learn the ticketing system[s] used for all ticket sales throughout the festival.
• Responsible for in-house sales made to the public, sponsors and groups from the festival’s main office.
• Process in-house telephone, and email order sales as first point of contact for walk in sales.
• Aid in set up and running of all onsite ticket outlets.
• Process and print bulk complimentary ticket orders.
• Work on ticket sales reconciliation.

Office Administration:

• Responsible for ordering festival office supplies, updating administrative lists, etc.
• Assist with development and distribution of all accreditation packages for the festival.
• Responsible for keeping all contact lists updated.
• Assist with setting up administrative office onsite.
▪ Assist in overseeing a team of volunteers (admin office, info booth) throughout the festival period.
• All other duties as required.


• Previous customer relations or event staff experience.
• Knowledge of and experience with using social media platforms for business.
• Experience with handling cash/POS transactions and reconciling sales.
• Excellent written and oral communication skills in English, French written and oral skills are an asset.
• Strong organizational skills and ability to prioritize.
• Proven success multi-tasking in a high pressure environment.
• Proven ability to think creatively and strategically.
• Ability to work independently as well as within a team.
• Excellent written and oral communication skills.


• Canadian and international festival VIPs
• Agents and management companies
• Local and national festival music promoters
▪ Festival sponsors and local business leaders
• Festival staff and volunteers

Forward CV to or fax to 613.233.3134

Only those candidates who meet the JCP criteria will be contacted for an interview. To learn more about the JCP criteria, please visit